Refund policy

PJD RETURNS & REFUNDS POLICY

We want you to be happy with your PJD purchase.

Change of mind / incorrect size
If you change your mind or order the incorrect size, please contact us within 14 days of receiving your order. Items must be unworn, unused, unwashed and in original condition. Return postage for change-of-mind or incorrect-size returns is the customer's responsibility.

Made-to-order items
Some PJD garments may be produced specifically to fulfil your order when your selected size is not currently in stock. These orders may take approximately 2–3 weeks to be produced and dispatched. Please check the PJD garment measurements carefully before ordering.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged, or is not the item you ordered, please contact us as soon as possible with your order number and details of the issue.

Australian Consumer Law
Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law. Where an item has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply where appropriate.

Refunds
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact
For return or refund enquiries, contact PJD at:
phoenixjsolutions@outlook.com